Shipping & Returns

Saver

  • Most Economical Delivery Option.
  • Suitable for customers who do not have a specific date and time requirement.
  • Free delivery for purchases above $80 SGD.
  • Monday & Thursday between 10am - 3pm for South, West and North-West of Singapore. - Skipped a week on Public Holidays.
  • Tuesday & Fridays between 10am - 3pm for North, North-East, East of Singapore. - Skipped a week on Public Holidays.

Flexi

  • Suitable for customers who wish to specific date and time for delivery; including night time, Saturday or Sunday.
  • Delivery can be scheduled for 2 working days after date of order placed.
  • Need to pre-pay with credit card or internet bank transfer as the delivery is handled by a courier company.
  • We usually use one of the professional courier company in Singapore and a tracking ID would be sent to you once the package has been picked up.
  • Follow up has to be done directly with the courier company.

Store Pickup

  • Free
  • Once your order is packed and ready to be picked up, you will receive an email from us.
  • Pick Up anytime during our operating hours at our retail shop @ 10 Sinaran Drive, Square 2, #03-52 , S(307506)
  • Alternatively, pick up at our warehouse @ 6 New Industrial Road #02-03 S(536199). Please contact us in advance to arrange the timing to pick up your orders.

Singpost Airmail

  • Only valid for orders below 2kg.
  • Most economical international air shipping option with the fastest transit time.
  • Airmail would be sent as registered mail where brief tracking is available & have a delay of 2-3 working days on the update.
  • No insurance coverage is included.

Speedpost Standard

  • Orders can be up to 30kg.
  • Ship by Air.
  • Immediate online tracking is available once product is shipped.
  • Insurance up to $90 SGD is included.
  • Do note that delivery time is typically longer than Singpost Airmail.

Speedpost Economy

  • Orders can be up to 30kg.
  • Ship via Sea.
  • Not advisable for perishables.
  • Immediate online tracking is available once product is shipped.
  • Insurance up to $90 SGD is included.
  • Do note that delivery time is typically between 3-15 weeks.

DHL

  • Orders can be up to 50kg.
  • Immediate online tracking is available once product is shipped.
  • Normally arrives in 2-3 working days time for most cities.
  • Some remote area has a 36 SGD - remote delivery charge imposed by DHL. If your area has this surcharge imposed, we would collect the funds from you prior to shipping the products or you can choose to get the entire order refunded.

Others

If your shipping country has not been set up in our system, please email us at info@2monkeys.asia and we would set that up in 3 working days. You would be able to place your order from then onwards.


  • To ensure a smooth exchange or return please inform us within 3 days of products received and exchanged need to be made within 7 days (local) & 15 days (International).
  • Please email info@2monkeys.asia with your name, phone number, order number, and reason for return or exchange.
  • All products that are being returned must be in the same condition as received, we will not accept opened or partially used items unless there's a manufacturer's defect.
  • Food items can only be returned or exchanged if you receive a damaged or defective item.
  • All delivery or shipping cost associated with exchange or returns would be covered by the customers.
  • We will gladly accept any exchanges (except those stated above) that are fully sealed and are in the same conditioned as received within 7 days with no question asked.
  • Please verify your order when you received your products, 2monkeys strive for 100% accuracy of all orders taken, and we want you to be satisfied with our products and service.


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